As many of you know, I’m very pro mod. (Moderator) I’m only one of many. I sent in yet another letter and I finally got a response back. It wasn’t really what I was expecting or even hoping for. But I’ll share it, because it does give important information about what to do if you need to report another player.
Hello there, Please forgive me if this isn’t sectioned under the right subject, what I’m about to ask certainly feels like a game issue. How do you want players to proceed when it comes to reporting player issues? And by that I mean, how do you want us as a player base to report and handle issues like:
I’m asking because for global chat, this is a constant. If I could describe the global channel in a word, it would be volatile. It’s always an option to close the chat window or to avoid the channel when things are getting heated. One might think that’s an easy feat to do. For an adult like myself, who only plays around to unwind, yes. But I imagine that for the age group this game is targeted for, it’s not quite that simple to turn the other cheek.
I say all this to suggest a moderating system. From what I understand, messages are moderated now, but there are times when immediate action is needed. Especially for the bullying. Never in a million years did I think I’d be saying this, but there really needs to be consequences for the wrong actions. And I think the player base needs more clarity on what those actions are. I’ve heard rumors that a volunteer system is being tested out, and I’m hoping that this is true.(My fingers are crossed.) But until then, what would you like us players to do when we are in or we witness these situations in the chat room?
The two major things that pop in my head are to avoid the conflict, to use the ignore function, and close the chat window. The other is to take a screen capture and send it in. But what kind of details would the staff need to know? (Other than details of the situation.) I really enjoy this game, and I want to see it grow. Mind you this is just my opinion, but I really do believe that a moderator system would help it do just that.
Thanks for your time.
##My Real Name##
(Player Avery NightRoad)
Hi (My real name),
The chat is indeed moderated and there are consequences for bullying, which ranges from temporary suspension to permanent ban and removal of the ability to chat.
At the moment, we cannot put moderators on all our servers – we have around 15 servers in several different languages in different countries with different time zones – and it is impossible for us to manage the chat this way. We currently read through the chat logs every day. Our chat systems flags anything that is against the rules or seems to be filter avoidance for us to look at and we can act on it.
If you wish to help and want to report players, just message us to this address with the username and what they did that breaks the rules. You can also send us screenshots of the chat window when you see someone being abusing, flooding the chat with repeated symbols or harassing other players for their accounts. Anything that breaks our Terms of Service can be reported and we will investigate it and deal with the user breaking the rules.
Thank you for your message and your feedback.
Catherine, Star Stable support
So what to do should you see bullying, spam or filter blocking.
– Take a screen shot (See link below for tutorial)
– List the user name of the party(ies) involved
– They don’t list this, but give them a time if you can, it may make it easier for them to comb through chat logs.
– Send it to the support team.
(I tend to get faster response with the contact form)
After this my hope for moderators on all servers was definitely deflated. Not diminished. Just deflated.